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Read about the unintended consequences caused by the application of the Hawthorne Effect and how it impacted an environmental services department.
With a focus on customer service and improving the patient experience, it is essential to hire people who are a good fit to your hospital during recruiting, hiring, and onboarding processes. The purpose of this paper is to provide you with proven strategies in attracting, interviewing, hiring and retaining staff.
The best culture in a health care organization is a “connection culture.” “Connection” is defined as a bond based on shared identity, empathy, and understanding that moves individuals toward group-centered membership.
Colby C. Morris shares best practices for education, training, and keeping staff engaged in those activities.
Same old, same old, over and over again. Environmental services leaders are required to train their staff on cleaning procedures, safety topics, and human resources policies. Teaching the same topics year after year gets flat out boring—even for the leaders! Here are some ideas used at Wheaton Franciscan Healthcare in Milwaukee, Wisconsin, to brighten up the training and get the staff engaged and involved.
A look at a couple of the most pressing problems confronting our profession in the immediate and the near future.